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Full-Time


Tech Support, Helpdesk & AV

Date Posted: 06/09/2017 Location: San Diego, CA Country: United States Industry: Education
Category: Technician
Turn Key Systems
www.MarkoRubel.com

Job Description

Do you have at least 2 years of recent experience in a PC repair environment?
Do you understand the basics of Audio Video setup and support?

If so, this may be the ideal position for you.

Summary:
We are actively looking for someone with hands on computer/technical troubleshooting and repair experience to support our customers via phone/peer to peer/email with computer and software installation/operation issues as well as day to day PC and phone support for our employees.

The ideal candidate will also understand basic A/V setups for seminar shows including projectors, LED flood lights, sound board configurations, and sound board operations.

This position is a 50/50 split between phone tech support and internal PC support.

This is a full-time position; M-F 8:30am - 5:30pm.

We offer health/dental/vision insurance as well as 2 weeks of vacation a year and paid holidays.

Duties and Responsibilities
● Provide first-line response for users requiring assistance with installing and/or using our software.
● Identify customer concerns or issues and resolve, or escalate to senior level help desk personnel or management.
● Log and properly document all issue, follow-up, and resolution information for each case.
● Support onsite computer requests, hardware moves, hardware/software additions and upgrades.
● Participate in special projects as needed.
● Constantly strive to improve through:
○ Self-analysis and peer/management evaluations
○ Becoming a subject matter expert by continuous technical training opportunities
○ Participation in company "hands on" initiatives
● Demonstrate excellent customer service skills.

Required Skills
● At least 2 years of tech support over the phone is required.
● The ability to repair any part of a PC or OS.
● Mac experience is a plus
● A+ and N+ certifications are a plus
● Must have a positive attitude and patience for those that don't understand computers well.
● Must be able to lift up to 25 pounds.

About Turn Key Systems:
This is an EXCITING opportunity for the right individual!

Since 2004, our company has been providing business tools and training to investors. We are passionate about what we do; inspired by the impact it has on our clients and their businesses.

We offer a creative work environment that is professionally satisfying and financially rewarding. Your needs as an individual is our concern, we are a high performance team that enjoys what we do and cares about our co-workers, contractors, as well as the relationships with our media outlets. We bring our great attitudes to work every day and truly enjoy what we do.

We are a small, stable organization with 30+ employees

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Turn Key Systems

About TKS Inc.: This is an EXCITING opportunity for the right individual! Since 2004, our company has been providing business tools and training to investors. We are passionate about what we do; inspired by the impact it has on our clients and their businesses. We offer a creative work environment that is professionally satisfying and financially rewarding. Your needs as an individual is our concern, we are a high performance team that enjoys what we do and cares about our co-workers, contractors, as well as the relationships with our media outlets. We bring our great attitudes to work every day and truly enjoy what we do. We are a small, stable organization with 40+ employees on the path to double our revenue over the next 3-5 years. Our growth is your growth both professionally and financially!

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